Cancellation, Return & Refund Policy

• Unboxing Video is mandatory for any sort of complaint and return of product. Please show the packed courier parcel, followed by address and tracking detail and open the parcel, take out the product, show it clearly. If you find any damage or discrepancies, must show it clearly in the video without any cut pause or editing and report it.
• You have 7 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• Your item needs to have the receipt or proof of purchase.
• Thread pulling, thread missing, weaving holes and small stain mistakes are common in handloom saris and are not considered as damage.
• Exchange will not be allowed in any minor issues with print, thread pulling or thread missing and small weaving holes.
• Exchange is only for major damages like cut, rip, torn and mismatch item that too with clear video that must be taken while opening the package without pause.
• Refund/exchange for quality issues are not allowed due to any manner because it is based on individual's opinion.
• The colours you see on your device may vary due to the varying colour reproduction of individual devices. Please expect 5-10% colour variation.
• In case of defective, damage or mismatched product, the product will be replaced or changed within 30 working days failure to replace or change, the money would be refund after 2.5% deduction.

• In case of disputed product, after receiving the parcel opening video of disputed item, we will inspect it and notify the sender regarding approval or repudiation of product return proposal. If we approve the product return proposal, we will also arrange to pickup of the parcel from customer end. After receiving the returned item, we will immediately notify the sender on the status of their refund after inspecting the item.
• In case of Distributor, if return is approved, either we will replace the disputed item with fresh same item or customer selected other item within same price range or we will initiate a refund to sender (Distributor) Main wallet after deduction of return shipping charges & 20% of product price as scheme management charges.
• In case of Normal Customer, if return is approved, either we will replace the disputed item with fresh same item or We will initiate a refund of product price & GST on sender (Normal Customer) request after deduction of return shipping charges at their prescribed Bank Account within Three (3) working days after submission of Bank detail through their registered Email.

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.